Terms and Conditions

Last updated: May 16, 2026

Agreement to Our Legal Terms

We are Candor Health Intel (“Company,” “we,” “us,” or “our”), a company registered in Maryland, United States, located at PO Box 282, Baltimore, MD 21213.

We operate the website https://www.candorhealthintel.com (the “Site”), as well as any related products and services that refer or link to these Terms and Conditions (collectively, the “Services”).

You can contact us by phone at 443-502-0113, by email at [email protected], or by mail at PO Box 282, Baltimore, MD 21213, United States.

These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Candor Health Intel concerning your access to and use of the Services.

By accessing or using the Services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services.

1. Our Services

The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation.

Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.

Candor Health Intel provides independent research and intelligence services, including healthcare-related updates, summaries, templates, alerts, resources, and subscription content.

2. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, trademarks, service marks, and logos.

The Services and content are provided “as is” for your internal business purposes only.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access the Services and download or print portions of content to which you have properly gained access, solely for your internal business use.

You may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any part of the Services, content, or marks for commercial purposes without our prior written permission.

Any breach of this section will result in immediate termination of your right to use the Services.

3. User Submissions

By sending us questions, comments, suggestions, ideas, feedback, or other information, you agree that we may use such submissions for any lawful purpose without acknowledgment or compensation.

You represent that any submission you provide is lawful, original to you, and does not infringe the rights of any third party.

You are solely responsible for your submissions and agree to reimburse us for any losses arising from your breach of this section, third-party rights, or applicable law.

4. User Representations

By using the Services, you represent and warrant that:

You will provide accurate, current, and complete information; you have legal capacity to agree to these Terms; you are not a minor; you will not access the Services through automated or non-human means; you will not use the Services for illegal or unauthorized purposes; and your use will not violate any applicable law or regulation.

If you provide false, inaccurate, outdated, or incomplete information, we may suspend or terminate your account and refuse current or future use of the Services.

5. User Registration

You may be required to register to use certain Services. You agree to keep your password confidential and are responsible for all activity under your account.

We reserve the right to remove, reclaim, or change a username if we determine it is inappropriate, obscene, or otherwise objectionable.

6. Purchases and Payment

We accept the following payment methods:

Visa, Mastercard, American Express, and Discover.

You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update payment information so we can complete transactions and contact you as needed.

All payments shall be in U.S. dollars. We may change prices at any time. We reserve the right to correct pricing errors, even if payment has already been requested or received.

We may refuse, limit, or cancel any order at our discretion.

7. Subscriptions

Billing and Renewal

Subscriptions automatically renew unless canceled. You authorize us to charge your payment method on a recurring basis without requiring prior approval for each recurring charge.

The billing cycle is monthly unless otherwise stated at checkout.

Cancellation

You may cancel your subscription at any time by logging into your account. Cancellation will take effect at the end of the current paid term.

Questions regarding cancellations may be sent to [email protected].

Fee Changes

We may change subscription fees from time to time and will communicate price changes in accordance with applicable law.

8. Refund Policy

All sales are final, and no refunds will be issued.

9. Prohibited Activities

You may not use the Services for any purpose other than the purpose for which we make them available.

You agree not to:

Systematically retrieve data or content; trick, defraud, or mislead us or other users; interfere with security features; harass, abuse, or harm others; submit false reports; violate laws; upload viruses or malicious code; use bots, scrapers, or automated tools; impersonate another person; reverse engineer software; collect user information for unsolicited email; compete with us using our content; share login credentials; resell or transfer your account; or advertise goods or services without permission.

You may not share, distribute, forward, republish, reproduce, or publicly post subscriber-only digest content, templates, alerts, or resources without our written permission.

10. User Generated Contributions

The Services may allow users to post, upload, submit, or transmit content. You are responsible for anything you contribute.

You agree not to submit content that is unlawful, harmful, defamatory, obscene, abusive, discriminatory, threatening, misleading, infringing, or otherwise objectionable.

We reserve the right to remove content at our discretion.

11. Contribution License

By submitting content through the Services, you grant us a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, distribute, display, and create derivative works from your contributions as necessary to operate, promote, and improve the Services.

You retain ownership of your contributions, but you grant us the rights necessary to use them in connection with the Services.

12. Services Management

We reserve the right to monitor the Services for violations of these Terms, take legal action against violators, restrict access, remove content, suspend accounts, and manage the Services to protect our rights and ensure proper operation.

13. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy posted on the Site.

By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms.

14. Term and Termination

These Terms remain in effect while you use the Services.

We may deny access to the Services, suspend accounts, or terminate accounts at our sole discretion, without notice or liability, for any reason, including breach of these Terms.

Upon termination, your right to use the Services will immediately cease.

15. Modifications and Interruptions

We reserve the right to change, modify, or remove Service content at any time without notice.

We do not guarantee the Services will always be available. We may experience interruptions, delays, errors, or downtime.

We are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles.

17. Dispute Resolution

You agree to first attempt to resolve any dispute informally by contacting us at [email protected].

If a dispute cannot be resolved informally, disputes shall be handled in the state or federal courts located in Maryland, unless otherwise required by applicable law.

18. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other information.

We reserve the right to correct errors and update information at any time without prior notice.

19. Disclaimer

The Services are provided on an “as is” and “as available” basis.

You agree that your use of the Services is at your sole risk. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be accurate, complete, reliable, secure, uninterrupted, or error-free.

20. Limitations of Liability

To the fullest extent permitted by law, Candor Health Intel and its directors, employees, agents, or affiliates shall not be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages arising from your use of the Services.

Our total liability to you for any claim shall not exceed the amount paid by you to us during the six months before the claim arose.

21. Indemnification

You agree to defend, indemnify, and hold harmless Candor Health Intel, including its officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand arising out of your use of the Services, breach of these Terms, violation of law, or violation of third-party rights.

22. User Data

We may maintain certain data that you transmit to the Services for managing performance and operation.

Although we perform routine backups, you are solely responsible for data you transmit or that relates to your activity using the Services.

We are not liable for loss or corruption of such data.

23. Electronic Communications, Transactions, and Signatures

By using the Services, sending emails, or completing online forms, you consent to receive electronic communications from us.

You agree that electronic communications, signatures, contracts, orders, notices, and records satisfy any legal requirement that such communications be in writing.

24. California Users and Residents

If any complaint with us is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

25. Miscellaneous

These Terms and any policies posted by us constitute the entire agreement between you and us.

Our failure to enforce any right or provision shall not operate as a waiver of that right or provision.

If any provision is determined to be unlawful or unenforceable, that provision shall be severed and the remaining provisions will remain in effect.

You may not assign your rights under these Terms without our written consent.

26. Intelligence Service Disclaimer

Candor Health Intel is an independent research and intelligence service.

All content published through the platform, including but not limited to weekly digests, member portal resources, templates, alerts, and other communications, is provided for informational purposes only and represents the publisher’s interpretation of publicly available primary sources at the time of publication.

Nothing published by Candor Health Intel constitutes legal advice, billing advice, compliance guidance, medical advice, financial advice, or a professional opinion of any kind.

Subscribers are solely responsible for verifying all information against current primary sources and for all billing, coding, reimbursement, operational, and compliance decisions made by their practice or organization.

Candor Health Intel makes reasonable efforts to ensure accuracy but does not warrant that content is complete, current, error-free, or applicable to any subscriber’s specific situation.

Healthcare reimbursement policies and related regulations change frequently, and information accurate at the time of publication may become outdated.

Candor Health Intel is not affiliated with the Centers for Medicare & Medicaid Services, any Medicare Administrative Contractor, any commercial payer, or any professional association referenced in its publications.

27. Contact Us

To resolve a complaint regarding the Services or to receive further information, please contact us at:

Candor Health Intel
PO Box 282
Baltimore, MD 21213
United States

Phone: 443-502-0113
Email: [email protected]